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Keywords

Insurance Ombudsman, consumer of insurance services, victim, practices violating collective consumer interests, consumerism

Abstract

The article considers the issue of the competences of the Insurance Ombudsman regarding the protection of consumers of insurance services. An excessive expansion of protection given to entities that do not have the right to such protection can be observed in the activities of the Insurance Ombudsman and of other institutions set up to protect the interests of consumers. The conviction that every entity that is the weaker party in a legal relationship deserves the right to special protection is deeply rooted in the consciousness of the Insurance Ombudsman and the President of UOKiK (the Office of Competition and Consumer Protection). This article highlights this issue on the example of victims of traffic accidents who falsely try to identify themselves as consumers. The study contains an analysis of the status of the victim in a traffic accident and a discussion of the Insurance Ombudsman's activities regarding consumer protection

First Page

35

Last Page

53

Page Count

18

Publisher

University of Warsaw

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