Keywords
customer rights in railways, Ministry of Transport, protection of customers’ rights in railway, public administration in railway, railway, Regulation (EC) No. 1371/2007, Slovakia, Transport Authority
Abstract
The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.
Recommended Citation
Horvat, M., Magurová, H., & Srebalová, M. (2017). Protection of Consumers‘ Rights in Railway in the Slovak Republic. Yearbook of Antitrust and Regulatory Studies, 10(16), 177-190. https://doi.org/10.7172/1689-9024.YARS.2017.10.16.9
First Page
177
Last Page
190
Page Count
13
DOI
10.7172/1689-9024.YARS.2017.10.16.9
Publisher
University of Warsaw
Publication Date
2017-12-31
